Guarantee process for ULTRA LIFE and XENARC ULTRA LIFE bulbs
Like all OSRAM products our ULTRA LIFE and XENARC ULTRA LIFE bulbs are carefully checked, high quality products. We therefore offer an OSRAM manufacturer‘s guarantee on these products.
- XENARC ULTRA LIFE bulbs provide a unique 10-year guarantee for end consumers.
- Halogen ULTRA LIFE bulbs offer four years for non-commercial usage.
Here's how the guarantee works
OSRAM ULTRA LIFE and XENARC ULTRA LIFE headlight bulbs that fail to work properly as a result of a product defect in non-commercial applications during the guarantee period are covered by the OSRAM guarantee. Please note: the guarantee applies only to countries with customer service addresses.
To receive a replacement, please send the defective product in a protective package along with your purchase receipt and postage paid by you (the sender) to the OSRAM contact address in your area and you will get free replacement. In individual cases you will receive a similar product or a credit note for the purchase price. Your statutory rights to non-defective goods remain unaffected.